Is Your Infrared Thermography Vendor Full Service?

Infrared (IR) thermography has become a cornerstone of predictive maintenance. As we discussed in our recent blog on Setting the Standard in Infrared Testing & Predictive Maintenance, IR inspections help facility managers identify hidden risks like overheating connections, overloaded circuits, and failing components before they lead to costly downtime.

But here’s the problem: many IR vendors stop at the inspection. They hand over a report and leave the repairs to someone else.

We see it all the time: a facility manager or lead electrician with an IR report sitting on their desk — yet none of the hazards have been corrected.

Why? Because the vendor wasn’t licensed or equipped to make the repairs. Some IR firms are inspection-only companies. Others hire certified thermographers who aren’t licensed electricians. Either way, the result is the same: you’re left with a report that highlights issues but doesn’t resolve them.

A report that doesn’t lead to repairs is just paperwork — not a solution.

Infrared testing is valuable only if you act on what it uncovers. Leaving identified hazards unresolved increases risks for:

  • Compliance: NFPA 70B (2023) requires corrective maintenance when deficiencies are found.
  • Safety: NFPA 70E (2024) ties electrical system condition directly to arc flash and shock hazards.
  • Liability: OSHA cites employers for failing to maintain safe equipment.
  • Operations: Uncorrected issues can still cause outages, fires, or costly downtime.

Predictive maintenance is about preventing failures — but prevention only works if someone follows through with corrective action.

A true full-service provider should offer:

  • Certified thermographers who are also licensed electricians.
  • The ability to repair or replace what inspections uncover.
  • Integration into your Electrical Maintenance Program (EMP).
  • On-call electrical service for urgent issues.

In an ideal world, your infrared thermography vendor isn’t just an inspector — they’re also your trusted service electrician.

Ready for a Full-Service Infrared Partner?

If your current IR vendor only delivers reports, you’re missing the most important part of the process: corrective action. Partner with C&H Electric for infrared thermography backed by licensed electricians who can keep your facility safe, compliant, and running reliably.